Refund Policy

Last Update f 23, 2025

At Genita, we are committed to providing a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.

1. General Refund Conditions

• Returns are accepted within 30 days of receiving the product.
• The product must be unused, in perfect condition, and in its original packaging.
• A receipt or proof of purchase is required for all returns.

2. Eligible Products for Refund

Clothing & Accessories: Returns accepted within 30 days if the item is intact and unworn.                                                                                                                     Electronics: Returns accepted within 14 days, subject to inspection.
 Beauty & Hygiene Products: Non-refundable for hygiene reasons.
 Sale Items: Final sale, no returns or exchanges allowed.

3. Refund Process

1. Request: Contact us at contact@gmail.com or 954-865-0931 to initiate a return.
2. Shipping: Send the item to the address we provide. Return shipping costs are the responsibility of the customer.
3. Processing: Once the item is received and inspected, the refund will be processed within 5 to 10 business days to the original payment method.

4. Exchanges & Repairs

• If an item is defective or damaged upon arrival, we offer a free replacement. Please contact us within 7 days of receiving the item.

5. Contact

📧 Email: contact@genitastore.com
📞 Phone: 954-865-0931

Thank you for choosing Genita! We remain at your service for any questions.