FAQ

1. What products does Genita offer?

At Genita, we offer a wide range of products including:

  • Fashionable clothing and accessories
  • Electronic gadgets and accessories
  • Beauty and skincare products
  • Home décor and accessories

2. How do I place an order?

To place an order, simply browse through our website, select the products you wish to purchase, and proceed to checkout. Follow the instructions to complete your order and payment.

3. What payment methods are accepted?

We accept various payment methods, including:

  • Credit/debit cards (Visa, MasterCard, etc.)
  • PayPal
  • Other secure online payment methods

4. Can I change or cancel my order after placing it?

Once an order is placed, it is processed quickly. However, if you wish to change or cancel your order, please contact us as soon as possible at contact@gmail.com. We will do our best to accommodate your request before the order is shipped.

5. How long will it take to receive my order?

  • Standard Shipping: Typically takes 5 to 10 business days.
  • Express Shipping: Typically takes 2 to 5 business days (additional fees apply). Note that delivery times may vary based on your location and the shipping method chosen.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package on our website or the carrier’s website.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our shipping information page for details on rates and delivery times.

8. What is your return and refund policy?

We accept returns within 30 days of delivery, provided the items are unused and in their original condition. For more details, please refer to our Refund Policy.

9. How do I contact customer service?

You can reach us through the following methods:

10. Is my personal information secure on your website?

Yes, we take your privacy and security seriously. All transactions on our website are encrypted and protected. For more information, please refer to our Privacy Policy.