Shipping Policy
At Genita, we strive to ensure that your orders are processed and delivered as quickly and efficiently as possible. Please review our shipping policy below.
1. Order Processing & Shipping Times
- Orders are processed within 1 to 3 business days after payment confirmation.
- Estimated delivery times:
- Standard Shipping: 5 to 10 business days.
- Express Shipping: 2 to 5 business days (additional charges apply).
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates
- Standard Shipping: Rates are calculated based on the weight and destination of your order.
- Express Shipping: Available at an additional cost.
- Free Shipping: We offer free standard shipping on orders over [amount to be determined].
3. Shipping Locations
- We ship nationwide and to select international destinations.
- International customers are responsible for any applicable taxes, customs duties, and import fees.
4. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- You can track your package through our website or the carrier’s website.
5. Shipping Issues & Claims
- Lost or undelivered packages: If your package is lost in transit, please contact us at contact@gmail.com so we can assist in locating it.
- Damaged shipments: If your order arrives damaged, please take photos and contact us within 48 hours to initiate a claim.
- Incorrect shipping information: We are not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping details before confirming your order.
6. Contact Us
📧 Email: contact@genitastore.com
📞 Phone: 954-865-0931
Thank you for choosing Genita! We appreciate your business.